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Using a Site Map as a Navigational Tool

By Michael Bernard Users often become lost when navigating on the World Wide Web. In fact, one study found that users fail to find specific information 58% of the time (GVU, 1989) due to navigational errors. This can be attributed,

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What’s the Best Way to Wrap Links?

By Kelly Spain Magic Carpet Trip Planner Consider the above text on a web site. Is it showing a link for Magic Carpet and Trip Planner or a link for the Magic Carpet Trip Planner? It is hard to tell

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How Usable are the Airline Websites?

By Paula Selvidge Do you have an urge to fly the friendly skies? Why not use the Internet to book your flight? Unfortunately, it is not a simple task to find flight information on many of the airline web sites.

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