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Top Ten Mistakes of Shopping Cart Design

By Barbara S. Chaparro1 Ahhh, shopping. Imagine strolling down the aisle of your local store with your shopping cart. You find an item that you want but before you can put it in your cart you have to give your

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Online Shopping for Office Supplies: Factors Impacting User Satisfaction

By Barbara Chaparro, Vanessa Pereira, and Shawn P. Padgett OfficeMax and Staples have been touted as the top online office supply sites for small businesses (Konrad, 2001). Staples.com, in particular, has been acknowledged for its heavy focus on site usability

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Planning Your Next Vacation: Orbitz, Expedia, or Travelocity?

By Barbara Chaparro & Ashley Gibson After lots of hype and controversy, Orbitz.com, a new travel website developed by five airlines, American, Continental, Delta, Northwest, and United, was launched and has since been a fierce competitor to Expedia.com and Travelocity.com.

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Online Groceries and Textbooks: Is E-Shopping the Answer for Today’s College Student?

By Barbara Chaparro, T. St. Romain, & R. Hacker In our last issue of Usability News, we reported on the trials and tribulations of shopping on the web for electronics, discount items, and toys (Chaparro, Childs, Praheswari, & Rappard, Winter/2001).

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Online Shopping: TV’s, Toasters, and Toys! Oh My!

By Barbara Chaparro, Sarah Childs, Yuni Praheswari, & Amber Rappard Shopping online has been described to be a convenient and pleasant experience when a website is easy to use. It has also been reported to be horrific when users have

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