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Planning Your Next Vacation: Orbitz, Expedia, or Travelocity?

By Barbara Chaparro & Ashley Gibson After lots of hype and controversy, Orbitz.com, a new travel website developed by five airlines, American, Continental, Delta, Northwest, and United, was launched and has since been a fierce competitor to Expedia.com and Travelocity.com.

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Online Groceries and Textbooks: Is E-Shopping the Answer for Today’s College Student?

By Barbara Chaparro, T. St. Romain, & R. Hacker In our last issue of Usability News, we reported on the trials and tribulations of shopping on the web for electronics, discount items, and toys (Chaparro, Childs, Praheswari, & Rappard, Winter/2001).

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Satisfaction Survey by Web or by Paper? A Case Study at a Fortune 500 Company

By Brian Laughlin1 Surveys are an invaluable tool for helping organizations stay abreast of issues within the corporate social environment. As the cost and pace of daily business increases, so does the need for high quality, cost-effective, timely, and efficient

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