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Online Shopping for Office Supplies: Factors Impacting User Satisfaction

By Barbara Chaparro, Vanessa Pereira, and Shawn P. Padgett OfficeMax and Staples have been touted as the top online office supply sites for small businesses (Konrad, 2001). Staples.com, in particular, has been acknowledged for its heavy focus on site usability

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Fortune 500 Revisited: Current Trends in Sitemap Design

By Mark C. Russell In our first issue of Usability News, we reported a study that surveyed the top Fortune 500 companies’ web sites for the use of sitemaps (Bernard, 1999a). This study found that nearly half (46%) of the

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Determining Cognitive Predictors of User Performance within Complex User Interfaces

By Michael L. Bernard1, Chris Hamblin, & Brett Scofield It is quite apparent that the computer is now a ubiquitous tool for both home and work. It is also evident that computer interfaces have, in general, acquired more functions and

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Examining the Effects of Hypertext Shape on User Performance

By Michael L. Bernard1,2 Studies examining the depth and breadth of hypertext structures have consistently found that increasing its depth correspondingly decreases its search efficiency. This is typically reflected in increased user search time, disorientation, and error, along with reduced

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Paging vs. Scrolling: Looking for the Best Way to Present Search Results

By Michael Bernard, Ryan Baker, & Marissa Fernandez Web designers are constantly confronted with the problem of displaying large amounts of information in confined spaces. To deal with this designers usually have two options, either present the information on one

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