Article Archives

Blackboard Gets a Global Review

By Gina M. Copas, Tonya L. Witherspoon, & Karen V. Reynolds Summary: A global group of robotics educators were invited to participate in and evaluate a pilot online course on LEGO® Mindstorms Robotics that was delivered via BlackboardTM course management

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Preliminary Examination of Global Expectations of Users’ Mental Models for E-Commerce Web Layouts

By Michael Bernard & Ashwin Sheshadri Summary: Preliminary results of an online global survey to investigate user expectations of standard e-commerce web objects are presented. The web objects included Back to Home, Advertisements, Internal Links, External Links, Shopping Cart, and

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Online Banking: Why People Are Branching Out

By Michelle Bayles Summary: Results from a questionnaire designed to query online banking behavior are reported. The most frequent activities reported were checking account balances and viewing or paying bills. Purchasing insurance, CDs, and applying for a loan or credit

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Paper or Pixels: What are People Reading Online?

By A. Dawn Shaikh Summary: This study evaluated the reading habits of Internet users across five document types – journal articles, news, newsletters, literature, and product information. Internet users completed an online survey indicating how likely they were to read

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Satisfaction Survey by Web or by Paper? A Case Study at a Fortune 500 Company

By Brian Laughlin1 Surveys are an invaluable tool for helping organizations stay abreast of issues within the corporate social environment. As the cost and pace of daily business increases, so does the need for high quality, cost-effective, timely, and efficient

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