Article Archives

Sitemap Design: Alphabetical or Categorical?

By Michael Bernard Not finding what you are looking for is one of the most common problems users have when using the World Wide Web. In fact, it has been stated by users that they fail to find specific information

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How Long is Too Long to Wait for a Website to Load?

By Paula Selvidge The number one complaint reported by Internet users continues to be download speed or taking too long to load web pages (GVU web site, 1998). It has been reported that users are more likely to lose interest

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Do We Need the “Go” Button?

By Barbara Chaparro One popular method of navigation within a web site is a drop-down list of web pages accompanied by a “GO” command button. In our usability evaluations of such sites, we have discovered that many users select a

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What’s the Best Way to Wrap Links?

By Kelly Spain Magic Carpet Trip Planner Consider the above text on a web site. Is it showing a link for Magic Carpet and Trip Planner or a link for the Magic Carpet Trip Planner? It is hard to tell

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How Usable are the Airline Websites?

By Paula Selvidge Do you have an urge to fly the friendly skies? Why not use the Internet to book your flight? Unfortunately, it is not a simple task to find flight information on many of the airline web sites.

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